Refund policy
How, when and under what conditions you can request a refund for a purchase.
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This translation is provided for your convenience. In case of any discrepancy, the Spanish version prevails. Read the Spanish version
Digital content delivered immediately
The packages in this store are digital content delivered as soon as the payment is confirmed. By completing the purchase you expressly agree that delivery starts immediately and acknowledge that, as a result, you lose the fourteen-day right of withdrawal that consumer law grants for other kinds of purchases.
This is the exception for digital content provided for in article 103(m) of the Spanish consolidated General Law for the Protection of Consumers and Users. In practice: a purchase that has already been delivered is not refunded just because you changed your mind.
Who carries out the refund
Tebex Limited is the merchant of record for every purchase in this store, so any refund is made by Tebex using the same payment method. We review the case and give the instruction, but the money comes from their checkout and under their conditions.
Cases we refund
- The package was not delivered and the problem could not be solved.
- An amount different from the one advertised was charged.
- A duplicate charge caused by a technical error.
- A subscription renewal after a correctly registered cancellation.
Cases we do not refund
- Changing your mind after receiving the package.
- Loss of access due to a sanction for breaking the rules.
- Purchases made by third parties with access to your account or payment method.
How to request it
Open a ticket on our Discord stating the transaction ID. We reply within 72 hours at most. If appropriate, Tebex will refund you using the same payment method within 5 to 10 business days.
Chargebacks
Starting a chargeback with your bank without contacting us first means your store account will be permanently blocked. Message us first: almost everything is solved the same day.